- Towards a consumer grade experience for citizens –creating moments that matter and a consistent journey for citizens in the digital space
- Using real-time data insight, data analytics and IoT data to make informed decisions that drive next-gen policy design, personalised services and citizen wellbeing
- Building trust and assurance -data ethics/public attitudes/role of social media)
- Developing a successful digital experience strategy for employees and citizens
Moderator: Sam Trendall, Editor, PublicTechnology
Panelists include:
Dr Randhir Auluck, Councillor Coventry City Council and Head, School of Organisations, Economy & Society (SOES), Westminster Business School, University of Westminster
Wendy Griffiths, Assistant Director, Birmingham City Council
Paul Evans, Chief Operating Officer, Box UK